Overview
Our refund and returns policy lasts 7 days from the date of delivery. If more than 7 days have passed since your order was delivered, we’re unable to offer a refund or exchange.
To be eligible for a return, your item must be:
- Unused, unopened, and in its original condition
- In the original packaging with seal intact
- Accompanied by your order number or proof of purchase
Because many of our products are consumable herbal goods, we can only accept returns on sealed, unopened items — this is for the safety and hygiene of all our customers.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned or exchanged once delivered:
- Opened or used herbal oils, honey, or supplements
- Kalonji, herbal powders, seeds, or teas once the seal is broken
- Hijama cupping kits that have been opened or used
- Any item without its original packaging or seal
- Discounted or sale items (see below)
- Gift cards
Damaged or Incorrect Items
If your order arrives damaged, leaking, or you received the wrong item, please contact us within 48 hours of delivery with a photo of the product and packaging. We’ll arrange a free replacement or full refund — no return shipping cost to you in this case.
Refund Process
Once we receive and inspect your returned item, we’ll email or WhatsApp you to confirm whether your refund has been approved.
If approved, your refund will be processed within 5–7 business days, credited back to your original payment method (or via bank transfer / JazzCash / EasyPaisa for cash-on-delivery orders, whichever you used).
Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Check your bank or mobile wallet account again.
- Contact your bank or payment provider — processing delays sometimes happen on their end.
- If you still haven’t received it, message us at [support email] or WhatsApp +92 300 1234567 with your order number.
Sale Items
Only regular-priced items are eligible for refund. Items purchased during a sale or with a discount code are final sale and cannot be refunded, unless the item is damaged or defective.
Exchanges
We only offer exchanges for items that are defective, damaged, or incorrect. If you’d like to exchange a product for the same item, contact us at [support email] and we’ll guide you through the process.
Hijama Center — Cancellation & Refund Policy
Since hijama sessions are a service rather than a physical product, a different policy applies:
- Cancellations: Free of charge if made at least 2 hours before your scheduled appointment.
- Rescheduling: You may reschedule your appointment once, free of charge, with at least 4 hours’ notice.
- No-shows: Appointments missed without notice are non-refundable.
- Advance payments: If you’ve paid in advance for a session package, unused sessions can be refunded on a pro-rata basis, minus any sessions already availed.
- Once a session has been performed, it cannot be refunded, as the service has already been delivered.
Shipping Returns
To return an eligible product, please contact us first at [support email] or WhatsApp +92 300 1234567 to receive return instructions and our return address.
- You are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Shipping charges from your original order are non-refundable.
- We recommend using a trackable courier service, as we cannot guarantee receipt of items sent without tracking.
Need Help?
For any questions about refunds, returns, or cancellations, reach out to us:
- Email: info@futureherbal.com
- WhatsApp / Phone: +92 300 1234567
- Visit us: [Street Address], Faisalabad, Punjab, Pakistan